Senior Support Analyst - Charlotte, NC - $56/hr

Location: Charlotte, NC

Work Arrangement: Onsite

Overview:

We're seeking a Senior Support Analyst to support and maintain enterprise integration platforms, APIs, and critical business systems within a fast-paced production environment.

This role is responsible for troubleshooting complex integration issues, supporting API platforms, improving system reliability, and ensuring seamless data flow across enterprise applications. The ideal candidate has strong experience supporting MuleSoft integrations, API management platforms, and production systems while working closely with developers, business stakeholders, and operations teams.

Key Responsibilities:

Provide advanced support for enterprise integrations, APIs, and middleware platforms.

Troubleshoot and resolve complex production issues involving integrations, performance, and data flow.

Perform root cause analysis and implement corrective actions to prevent recurring issues.

Support MuleSoft APIs and integration solutions across multiple business applications.

Monitor system health, availability, and performance using enterprise monitoring tools.

Respond to incidents, outages, and production issues while minimizing business impact.

Collaborate with developers, architects, and business teams to resolve technical challenges.

Support deployment activities and production releases.

Create and maintain technical documentation, support procedures, and knowledge articles.

Participate in 24x7 on-call support rotations for critical production systems.

Identify opportunities to improve reliability, monitoring, automation, and operational efficiency.

Requirements:

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

5+ years of experience supporting enterprise integrations or middleware platforms.

3+ years of experience supporting MuleSoft APIs or similar integration technologies.

Experience with MuleSoft Anypoint Platform.

Strong understanding of API management, data transformation, and integration flow design.

Knowledge of Java, XML, JSON, and REST APIs.

Experience conducting root cause analysis and troubleshooting production issues.

Understanding of enterprise system architecture and integration best practices.

Experience working within Agile or Scrum environments.

Strong communication and collaboration skills.

Ability to support mission-critical production systems.

Preferred Qualifications:

Experience building monitoring and alerting dashboards.

Experience with Grafana, Dynatrace, Prometheus, Datadog, or Splunk.

Site Reliability Engineering (SRE) experience.

Experience supporting large-scale enterprise applications.

Financial services or highly regulated industry experience.

Automation and process improvement experience.

Compensation & Benefits:

Pay Rate: $56/hour

Employment Type: Contract

Work Arrangement: Onsite

Visa Sponsorship: No visa sponsorship available.

Relocation Assistance: No relocation assistance available.

Work Authorization: U.S. Citizens and Green Card holders only.

Local Charlotte-area candidates strongly preferred.

Benefits may be available based on employment classification.

Apply Today:

If you have strong integration support experience, MuleSoft expertise, and enjoy solving complex production issues in enterprise environments, we encourage you to apply today.